Date: May 7th

Location: Room 5 Hall 5, ADNEC – Abu Dhabi

In an era where consumer expectations will soar higher than ever before, retaining customer loyalty will become an increasingly challenging endeavor. This sentiment will echo through the halls of ADNEC in Abu Dhabi on May 7th during a captivating fireside chat titled “Adoptive Innovative Technologies in 2024: The Way Ahead of Improving Customers’ Retention Rate.”

The discussion will delve into the evolving landscape of consumer behavior and the critical role that innovative technologies will play in fostering customer retention. As Karima-Catherine Goundiam, Founder and CEO of B2BeeMatch, Thami Zondi, Economic Development and Investment Expert, and Charles Austen Angell, CEO and Founder of Modern Edge Inc. and EPIRA.AI – Artificial Intelligence Solutions, take the stage, they will illuminate the path forward for businesses navigating the digital realm.

Goundiam will emphasize the significance of adaptability in the face of shifting consumer sentiments. She will stress the need for businesses to prioritize customer-centric approaches, leveraging data-driven insights to personalize digital experiences across multiple channels. In a landscape where traditional acquisition channels will yield diminishing returns, Angell will echo the sentiment, highlighting the importance of intelligently evolving strategies to stay ahead of the curve.

The fireside chat will serve as a call to action for businesses to embrace innovation, prioritize customer sentiment, and leverage cutting-edge technologies to drive customer retention. As the digital landscape continues to evolve, staying ahead of the curve will not just be a competitive advantage—it will be a necessity for sustained success.